Support
Frequently asked questions
My photo analysis seems off — what can I do?
- Shoot from directly above with good lighting, and keep the whole plate in frame.
- Add a quick voice or text note ("that's grilled chicken, no oil") — your description outranks the photo when they disagree.
- Every item is editable after analysis — tap any food to adjust the portion or macros.
Why did the app ask me a clarifying question?
When a detail would meaningfully change the macros (grilled vs. fried, dressing or none), Netgram asks one quick question instead of silently guessing. You can ignore it — your meal is already logged with our best estimate.
How do net carbs work?
Net carbs = total carbs − fiber − sugar alcohols. Your daily cap and "carbs left today" view are based on net carbs, matching standard keto practice.
Voice logging isn't transcribing
- Check Settings → Netgram → Microphone is enabled.
- Voice notes need an internet connection (transcription runs server-side).
Barcode or label scan can't find my product
Coverage isn't universal. If a barcode misses, try the nutrition-label scanner — it reads the printed panel directly — or log by photo/voice.
How do I change my goals or diet preset?
Settings → Goals. Presets for Keto, Low-Carb, and High-Protein, or set custom macro percentages.
How do I delete my account and data?
Settings → Account → Delete account, or follow these steps if you no longer have the app. Your account is hidden straight away, and your data is permanently deleted after 30 days. Signing in during those 30 days restores it.
How do I manage my subscription?
iPhone: subscriptions are billed through your Apple ID. Manage or cancel in iPhone Settings → your name → Subscriptions. Apple handles refunds at reportaproblem.apple.com.
Android: subscriptions are billed through Google Play. Manage or cancel in the Play Store under Payments & subscriptions → Subscriptions. Google handles refunds through Google Play.
Is Netgram medical advice?
No. Macro estimates are AI-generated and may vary. Netgram supports — but does not replace — advice from your healthcare provider.
Report a bug
Email support@netgramapp.com with:
- Device model + iOS or Android version
- What you did, what you expected, what happened
- Screenshots or a screen recording if possible
Company
Netgram is built by TapRoot Systems, Inc. · support@netgramapp.com